The effects of anthropomorphised virtual conversational assistants on consumer engagement and trust during service encounters

A Fakhimi, T Garry… - Australasian Marketing …, 2023 - journals.sagepub.com
Drawing on social exchange and anthropomorphism theory, this research examines the role
of virtual conversational assistants (VCA) as frontline employees. Specifically, we investigate …

A stylized model of home buyers' and bankers' behaviours during the 2007-2009 US subprime mortgage crisis: a predatory perspective

O Mesly, FÉ Racicot - Applied Economics, 2017 - Taylor & Francis
We examine the behaviour of market agents during the years leading to the 2008 US
subprime mortgage crisis using a stylized capital asset pricing model model. In our study, an …

Customer service experience of AI-based organisational frontlines

A Fakhimi - 2021 - ourarchive.otago.ac.nz
Technological change, particularly the introduction of artificial intelligence (AI), is
challenging traditional structures of organisational frontlines, especially in the service sector …

Economic Value-Added of Agricultural Business

NG Baryshnikov, DY Samygin… - The Challenge of …, 2021 - Springer
The paper is devoted to the problem of increasing the investment attractiveness of the
agricultural business, indicated in the national priorities of the state for agriculture. The …

Asymmetry of information and competitive advantage in a closed, dynamic duopolistic system-consequences for regulatory authorities

O Mesly - The Journal of Wealth Management, 2014 - search.proquest.com
This article explains how competitive advantage can be achieved by a producer to the
detriment of another producer using the Consolidated Model of Financial Predation (CMFP) …

Heteroscedasticity of deviations in market bubble moments–how the goods and bads lead to the ugly

O Mesly, FÉ Racicot - Applied Economics, 2018 - Taylor & Francis
We conjecture that market bubbles may be the results of the interplay of Goods and Bads
(toxic products) which develop through three interlocking moments–herding, swarming and …

A Historical Measure of Financial Predation in the US Market

O Mesly - The Journal of Wealth Management, 2015 - search.proquest.com
This article, theoretical in essence, complements two previous articles published in The
Journal of Wealth Management (JWM) regarding the Consolidated Model of Financial …

Psychological Points of Equilibrium in Asset Valuation During Market Bubbles

O Mesly, D Tessier - Journal of Behavioral Finance, 2016 - Taylor & Francis
This paper presents the concept of psychological point of equilibrium (PPE), which is a
mental state achieved by average investors when trying to make decisions during market …

[CITATION][C] An analysis of deviations in market bubble moments and their heteroscedasticity

O Mesly, FÉ Racicot - Cahier de recherche, 2018